Hi, thanks for considering Crackerjack Toys.
Postage in Australia is crazy, don't you agree? Takes forever and costs a fortune. We are working hard to keep our shipping costs as low as possible and are pleased to offer free freight on orders $150 or over (excluding bulky items and not in conjunction with any other offer). All orders under $150 have a flat rate shipping cost of $10.99.
Order's are processed Monday to Friday, excluding Queensland public holidays. We use Sendle and as per their advice expected transits to major capital cities are as follows:
Adelaide - 2-3 business days
Brisbane - Same or next business day
Darwin - 3-5 business days
Hobart - 3-7 business days
Melbourne - 2-3 business days
Perth - 7-10 business days
Sydney - 1-2 business days
We use Sendle for our deliveries. When your parcel is dispatched you will be sent a confirmation email with the tracking number.
If you nominate a different delivery address to your bill address and the item is a gift for someone, then it will be sent without an invoice or packing slip so the lucky receiver doesn't know the dollar value.
We are pleased to offer a free gift wrapping service - just indicate at checkout you would like wrapping. We use our trademark brown paper and an array of colourful ribbon. Please indicate if you would like particular colour ribbon used.
Returns and Refunds
Customers are not entitled to a refund or exchange for a change of mind. This is at the discretion of management.
There are no change of mind return's on items purchase on sale.
Cancellation of Orders
If Crackerjack is unable to fulfil your all or part of the order we will contact you and you will have the option to cancel the order in full or in part. You are not entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such a cancellation.
Products Missing from an Order
If there is a product missing from the paid for order, please contact us immediately via firstname.lastname@example.org advising the order number and the product name or code that is missing. We will investigate and advise within 24 hours.