Refund policy

Returns and Refunds

We want you to love the products you purchase from us and as such have a no fuss return policy (for online purchases only).  If you are not happy with your purchase for any reason you can return it to us within 30 days of the date of purchase for a full refund of the purchase price (excluding postage). You are responsible for the cost of returning the item to us, unless we have agreed to provide you with free return postage.  Please enclose the included returned item's information sheet so that we can process your return accordingly.

Returned items must be received in original, unopened condition and packaged such that transit damage does not occur. If goods are received in unsellable condition, then your return may not be processed. There are no returns or exchanges for products on sale or clearance.

Please note - if you were sent your item as part of our free delivery service for orders over $250, and your return brings your total order to less than $250; then you will be refunded for the item, less the $9.99 delivery charge for orders under $250. If you return a total order for refund, the actual cost of our postage to send this to you will be deducted from your refund.

Products that are faulty or damaged are entitled a full refund of both the product and postage for online purchases only.

Instore purchases abide by Australian Consumer Law.  If you have a minor problem with a product the business can choose to give you a free repair instead of a replacement or refund.  When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund providing you have proof of purchase.  Refund is in the same method that the payment was received.

Customers are not entitled to a refund or exchange for a change of mind.  This is at the discretion of management.

There are no change of mind return's on items purchase on sale.